Fixie Warehouse reserves the right to suspend any order and any delivery in case ofrefusal of authorisation of payment by credit card from the officially accredited bodies or in case of non-payment.
Fixie Warehouse specifically reserves the right to refuse delivery or to honor an order from a consumer who has not fully paid a previous order or with whom a payment dispute is being administered.
Article 9: Availability of products
The order will be executed no later than within three days from the day after the consumer placed his order. In case of unavailability of the ordered product(s), especially because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund to be paid with 30 days or exchange the product.
However, despite all the precautions Fixie Warehouse takes to have the information as precise as possible as regards to the availability of products, it may be that a product victim of its own succes, was available when the order was placed but unfortunately sold out. Fixie Warehouse will inform its clients as soon as possible if such thing occured.
If the supply of the missing product could not be guaranteed or exceeded 30
days then Fixie Warehouse reserves the right to cancel its order and reimburse the Customer the price of the missing item within 30 days.
Article 10: Method of Delivery
After confirmation of the order and subject to full payment of products ordered, Fixie Warehouse will ship to the customer the ordered products to the address indicated at the time of order.
For our security and that of our clients, before sending an order Fixie Warehouse reserves the right to ask the Client to provide a proof of ID and o proof of address.
The delivery times quoted on the Website are approximate time frames provided by carriers
with which Fixie Warehouse works. Fixie Warehouse can not be held responsible for the consequences of a delayed delivery due to the carrier especially in case of lost products or strike.
The shippment of goods, is made so at the clients expense and risk and also in case of partial delivery.
Are considered extreme situatiuonss where Fixie Warehouse releases its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.
For reasons of availability of products ordered, an order may be subject to several successive deliveries to the customer.
Article 11: Fault or mistake on the order
In the event that one or more of the products ordered were missing, defective or damaged, the customer or the recipient must make a claim with the carrier at the time of delivery.
To be eligible, these claims must be clear and precise and provide information about thecondition of the goods and not on the packaging ("broken handlebar", "paint damage"and not "damaged parcel", "packaging damaged").
Any claim that requires subsequent verification by the recipient ("subject to control", "subject to unpacking") is not acceptable.
Any claim must be sent to Fixie Warehouse by registered mail with acknowledgment of receipt within 3 working days of delivery of goods.
Any claim made after this time will be rejected
Article 12: Exchanges and Returns
To be accepted, any return must be reported to Fixie Warehouse
In the case of delivery of a product that does not comply with the order placed by the Customer, the Customer has
7 days counted from the date of delivery, to inform Fixie Warehouse of the error and return the product concerned under the conditions described below.
A copy of the invoice and delivery note sent by parcel must always be attached to the product returned.
Any item not in accordance with the Order and subject to a request for return must be returned to
Fixie Warehouse, at the expense of Fixie Warehouse in its original packaging,unopened, worn or damaged.
Products are to be shipped to the following address:
2 bis rue Bénard
Shipping costs are the responsibility of Fixie Warehouse, except in cases where it would prove that the product does not match the original declaration made by the consumer in the return claim.
Article 13: Right of withdrawal
According to French law, any person who placed an order on the Site has a period of 7 days to exercise his right of withdrawal, counted from the date of acceptance of the contract of sale, which is the date of validation of the basket and Email.
Only products returned in their original packaging complete and intact and in perfectresale condition will be accepeted. Any product that has been damaged or whoseoriginal packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is without penalty, except the cost of return. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case the claim for the right of withdrawal does not correspond to the conditions defined by this GTC, Fixie Warehouse would be entitled to require full payment of the product(s) ordered.
Article 14: Warranty
Fixie Warehouse is committed to respecting the terms and conditions imposed by themanufacturer's warranty.
Unless otherwise stated, all products offered on the Site are guaranteed for 12 monthsfrom the date of purchase.
This contractual warranty is limited to products subject to normal use and is in addition tothe statutory warranty applied to hidden defects of the product sold.
The warranty takes effect from the date of purchase and for the warranty to be honored a proof of purchase, or
original invoice will be required.
Fixie Warehouse will repair or replace at its discretion, any defective product free of charge. The costs of transportation, handling, and assembly or disassembly are not covered by the warranty.
In this case, it is recalled that the customer must act within a short period of time after finding a defective products and provide proof of the existence of such an anomaly.
The warranty shall lapse if the damage was caused by repairs or work performed on theproduct (s) without the express consent of Fixie Warehouse.
Damage caused by normal wear, accidents, neglect, improper assembly, improper maintenance of the
products by the customer, as well as the use of parts or devices not consistent with the use originally intended for the product (s) are not covered by this warranty.
For all claims, the customer may contact customer service by phone or by mail at the following address:
2 bis rue Bénard
Tel: 0652434903 / 0982560044
Article 15: Responsibility
Fixie Warehouse can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or improper use of products sold.
The responsibility of Fixie Warehouse is always limited to the value of the product in question at the date of sale, and with no possibility of appeal to the brand or manufacturer.
Fixie Warehouse or its employee (s) can not be held responsible for direct or indirect damage caused to the Customer or any third party.
As far as the legal conditions allows it, Fixie Warehouse disclaims any liability for any direct and / or indirect that may result from the access or use of the Site or some of its elements, as Fixie Warehouse disclaims any liability arising out of the inability to accessor use it.
Similarly, Fixie Warehouse disclaims all liability for any risks associated with the installation of software that allows the consultation of the Site or for any damages resulting from transmission errors, technical defects, interruptions of communicationsoverload.
The Customer is solely responsible for the delivery of a product. Therefore, the Customermust ensure that the order complies with the legislation of the country of delivery. FixieWarehouse disclaims any liability for consequential damages causedby occurrence due to the purchase of one or more items on the site.
Fixie Warehouse retains ownership of the goods ordered until full payment is receivedThe customer is responsible for the product upon receipt.
, In any case, the responsibility of Fixie Warehouse will not exceed the amount of theorder and can not be blamed for simple errors or omissions that may occur despite allprecautions taken in the presentation of products. In case of difficulties in the implementation of this contract, the client and Fixie Warehouse reserve the right, before any legal action to seek an amicable solution.
Otherwise, the Commercial Court of Paris has exclusive jurisdiction, regardless of theplace of delivery and method of payment accepted.
Article 16: Intellectual Property
All logos, designs, texts, comments, illustrations and images reproduced on the Site as well as intellectual property
are subject to copyright law worldwide. Any total or partial reproduction of the Site's content is strictly prohibited without a prior written agreement.
Article 17: Protection of data
Fixie Warehouse is committed to comply with French law
on the protection of data, in particular at the input, processing and use of personal data.
Customer data will be used exclusively for internal market research
and delivery of goods . Except in juridicial cases were binded by law to release private information,
the transmission of such data to third parties can not be done. The Customer is in agreement with these
conditions of use of its data.
The Customer at any time, has a right to examine the record of his personal data and may
at any time, request their amendment or withdrawal.
Article 18: Applicable law
These general conditions are subject to French law.
In case of a dispute or a claim, the consumer will apply primarily to FixieWarehouse for an amicable solution.
In case of an appeal, the consumer may file a complaint with theTribunal de Commerce de Paris, whatever the place of delivery and method of payment accepted.
Article 19: Final Provisions
The Customer is authorised to access and use the Site solely for personal use.
In no circomptances and under risks of prosecution, shall its content be used for commercial or any other activity that may be in direct competition with FixieWarehouse.
If one or more conditions hereof are held to be invalid or declared as such under any law, regulation or following a legal decision , it would not affect the application of other terms.
In these Conditions, unless the context otherwise requires words denoting any gendershall be read as including all genders and words importing the singular include the plural and vice versa.
Fixie Warehouse reserves the right to modify at any time these Terms.